Refund policy

Chaos & Co. – Return, Refund & Exchange Policy

At Chaos & Co., we take pride in creating high-quality, performance-driven apparel that fuels your grind. If something isn’t right, we’ve got your back. Here’s our clear, no-confusion policy for returns, refunds, and exchanges:

1. Eligibility for Return & Exchange

You can request a return or exchange if:

  • Your product is unused, unwashed, and unworn (except for trying on).

  • Tags, labels, and original packaging are intact.

  • The request is made within 7 days of delivery.

  • The item is not a final sale / clearance product (these are not eligible for returns or exchanges).

2. Return & Exchange Process

Step 1: Raise a Request

Email us at support@chaosandco.in or fill the form on our Contact Us page.
Share your order number, product name, reason for return/exchange, and clear photos (if applicable).

Step 2: Pickup / Self-Ship

For most pin codes, we arrange a reverse pickup within 2-4 business days.
If reverse pickup is not available, we will guide you on self-shipping the product to our warehouse.

Step 3: Quality Check

Once we receive the item, it goes through a quality check. If approved:

  • Exchanges are processed immediately (subject to stock availability).

  • Refunds are processed as per your original payment method.

3. Refunds

  • Refunds are initiated within 5-7 business days after quality check approval.

  • Prepaid orders are refunded to the original payment method (bank/UPI/card).

  • COD orders will receive a bank transfer/UPI refund — we’ll ask for your details.

  • In case of self-shipping, we refund up to ₹100 as shipping reimbursement (share courier receipt).

4. Exchanges

  • You can exchange for a different size or color of the same product (if available).

  • If the requested product is out of stock, we can offer:

    • Store Credit (valid for 6 months), or

    • Refund as per refund policy.

5. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged:

  • Innerwear, socks, and headgear

  • Gift cards

  • Clearance or marked-down products

6. Damaged / Wrong Product Received

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a priority replacement or full refund.

7. Important Notes

  • Products failing the quality check (used, washed, damaged by customer) will be shipped back without refund/exchange.

  • Chaos & Co. reserves the right to refuse returns in case of repeated returns or misuse of policy.

  • Refund timelines may vary slightly based on your bank or payment provider.

8. Need Help?

Our support team is here to help.
Email: support@chaosandco.in
Instagram DM: @chaosandco.official

Chaos & Co. Promise: We built this brand for disruptors. If we ever mess up, we’ll fix it fast.